Master’s student in Information Systems at BYU with 3 years of enterprise IT experience supporting systems used by 60,000+ users across 500+ services. Experience with workflow automation, identity provisioning at scale, monitoring implementation, and disaster recovery planning in large enterprise environments.

Built and maintain a self-hosted Linux homelab running containerized services, reverse proxy infrastructure, and network storage while experimenting with infrastructure automation, cloud systems, and distributed applications.

Background in cloud infrastructure, data pipelines, and large-scale system operations.

Research Assistant / BYU Information Systems Department

Mar 2025 - Present Current

Built an end-to-end machine learning pipeline in Python analyzing 100+ game records using train-test splits, feature scaling, cross-validation, and bootstrap confidence intervals to evaluate prediction models.
Designed and executed a survey research study on workplace technology health, developing validated measurement scales across seven constructs and analyzing 350+ responses using statistical modeling techniques.

Student Instructor / BYU Marriott School of Business

Aug 2025 - Dec 2025

Served as sole instructor for two sections of IS 110 teaching Excel, statistics, and data modeling.
Taught 90+ students while achieving a 93% average exam score with no faculty oversight.

IT Technician / Supervisor / BYU Technology Support Center

Oct 2022 - Aug 2025

Progressed from IT technician to supervisor, resolving 2,000+ incidents and providing Tier 1 & Tier 2 support across a 60,000+ user enterprise environment.
Supervised shift operations for a 40-agent support team handling 300+ daily requests while triaging critical incidents and coordinating resolution.
Managed identity provisioning and access governance for a 15,000+ employee environment including onboarding, offboarding, and role-based permissions.

Portfolio Liaison / BYU Help and Support Portfolio

May 2023 - Aug 2024

Led a cross-functional monitoring initiative across 15 product portfolios covering 500+ enterprise services.
Coordinated with IT operations teams to identify monitoring gaps and improve incident detection.
Facilitated disaster recovery planning discussions and documentation across more than 50 services.

Additional earlier experience in construction, sales, marketing, and customer service helped develop communication, problem-solving, and leadership skills before transitioning fully into technology roles.

Self-Hosted Infrastructure Homelab

Built and maintain a Linux-based homelab running containerized services using Docker and reverse proxy infrastructure.
Environment hosts web services, internal tools, and network storage while experimenting with infrastructure automation and system administration.

Machine Learning Data Pipeline

Developed a Python-based ML pipeline to analyze historical game data and evaluate predictive models using feature scaling, cross-validation, and statistical evaluation methods.