Full-time Student & Part-time IT Technician
Provo, Utah
[email protected]
(208) 401-8308
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Skills & Proficiencies
Communication/Customer Interaction
Front-end WebDev
Agile Project Management
Object Oriented Programming (C++, C#, Java)
Helped resolve over 500 user tickets using BYU systems
Answered calls to coordinate user ticket creation and
assignment
Worked with a team to prioritize incident tickets and
solutions
Interacted with over 1,100 customers to resolve user
issues
Assembled and installed custom cabinetry
Reinforced attention to detail
Trained new employees
Directed customer interactions at their homes
Built a presentation using company marketing strategies
Negotiated with customers to close over 80 contracts
Worked to gather a client base
Used Facebook Business Manager to run an ad campaign
Worked with front-end web development and
click-funnels
Responsible for the expenses and bills of over
fifty different apartments across dozens of different cities
Learned and taught
various computer softwares for management of
the mission organization
Managed the payment of hundreds of thousands of dollars in
expenses each month
Kept detailed records in a filing system
Oversaw various expenses for over 200 missionaries
Information Systems Major (In Progress)
Mathematics Minor (Completed)
GPA 3.84
Trained new missionaries in a one-on-one
setting on conduct, rules, and
teaching
Served in leadership roles over
multiple districts and zones
- facilitated weekly meetings and trainings for up to 40
missionaries
- collected and reported numbers for these missionaries
Prepared a daily schedule with meetings, studies, and lessons